FAQ

Here you will find answers to some of the most frequently asked questions about our products, services, shipping, returns and more. If you don't see your question listed here, please feel free to contact us at contact@vellinaparis.com, then we will be happy to help you.

1. What products do you offer?

We offer a wide range of interior products to help you transform your living space. We also sell clothing for woman, men and children. Our collection includes: All of our products are carefully selected for quality, design and durability.

2. What is the shipping cost?

We offer free shipping on all orders within and there are no hidden shipping costs.

3. How long will it take to receive my order?

Once your order has been processed, we deliver within 2 to 15 business days. Here's how the process works:

• Order processing : 1 to 2 working days
• Shipping time : 8 to 11 business days
• Total estimated delivery time: 9 to 13 business days

Please note that we process orders during business days (Monday - Friday) and our order deadline is 13:00 .

4. What payment methods do you accept?

We accept a variety of secure payment methods, including:

• Visa,

• MasterCard

• American Express

• Union Pay

• Shop Pay

• PayPal

• Apple Pay

• Google Pay

All payments are processed securely using SSL encryption to ensure your personal and payment information is protected.

5. Can I make changes to my order after it has been placed?

Once your order has been confirmed and payment has been processed, we are unable to make any changes to the items in your order. If you realize you have made a mistake or need to change your order, please contact us as soon as possible at contact@vellinaparis.com, and we will do our best to help you before your order is processed and shipped.

6. How can I track my order?

Once your order has been shipped, you will receive an email with tracking information to monitor the delivery status of your order. You can use the tracking number to check the progress of your delivery.

7. What should I do if I have received a damaged or incorrect item?

We are committed to providing high quality products, but if you receive a damaged or incorrect item , please contact our customer support team within 7 days of receiving your order . We will guide you through the process of returning the item and arrange for a replacement or refund.

8. Do you offer gift cards?

We do not currently offer gift cards on our website. However, we are constantly exploring ways to improve our services, so please stay tuned for any future updates.

10. What happens if my order doesn't arrive on time?

We do our best to ensure timely delivery, but occasionally delays may occur due to circumstances beyond our control (e.g. weather, courier delays). If your order does not arrive within the estimated delivery time, please contact us at contact@vellinaparis.com  so that we can help you and track your order.

11. Do you offer any promotions or discounts?

We occasionally offer special promotions, discounts and sales. To stay up to date with the latest offers, we recommend subscribing to our newsletter or following us on social media for updates on new arrivals, promotions and seasonal sales.

12. Can I change the delivery address after the order has been placed?

Once an order has been placed, we cannot change the delivery address. However, if you realize you have made a mistake, please contact us immediately at contact@vellinaparis.com, and we will try to help you before your order is shipped.

Thank you for visiting vellina paris! We hope this FAQ page answers your questions. If you need further assistance, don't hesitate to contact our customer service team—we're here to help!

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